Privacy & Security

    The Assurance of Discretion.

    Last Updated: 12/2/2025

    At Cleub Automation, our commitment to excellence extends to the discretion and security of your information. We recognize that true luxury is knowing your private world remains private. This policy outlines our absolute commitment to protecting the highly sensitive data associated with your estate and your lifestyle.

    Information We Discretely Collect

    We categorize our data collection based on its criticality to system performance and design integrity. We never compromise the confidentiality of your home's unique data.

    Personal & Identity Data

    (Direct Input)

    • •Identity: Name, title, contact details (email, phone).
    • •Access: Property address and contact roles necessary for secure site visits and installation.
    • •Financial: Billing information for service and supply contracts.

    Project Data

    (System Architecture)

    • •System Requirements: Room configurations, structural plans (if shared), budget parameters, and automation wish lists.
    • •Configuration Files: Non-public technical data required to calibrate and maintain your unique automation ecosystem.

    Operational Data

    (Usage & Integrity)

    • •System Health Logs: Non-identifiable data on system uptime, error reports, and hardware performance. We do not track specific user behaviors unless necessary for troubleshooting.
    • •Security & Access Logs: IP address, device type, and login timestamps to prevent unauthorized access to your remote management portal.

    How We Secure & Utilize Your Information

    We utilize your data strictly to deliver and perfect the seamless experience you expect from Cleub Automation.

    System Integrity

    Cleub Commitment

    We use Project and Operational data to guarantee uninterrupted functionality and predict maintenance needs, proactively preserving your investment.

    The Nudge

    The system reports on itself so you never have to.

    Bespoke Service

    Cleub Commitment

    We use Personal and Project data to ensure every recommendation and service call is tailored and relevant to your unique architectural and lifestyle requirements.

    The Nudge

    Your needs are meticulously understood before we act.

    Compliance & Trust

    Cleub Commitment

    We retain data only as long as necessary to uphold contract terms, provide service guarantees, and satisfy stringent legal obligations.

    The Nudge

    We prioritize long-term certainty over short-term data hoarding.

    Data Sharing & Discretion

    The Absolute Guarantee.

    Cleub Automation does not and will not sell, lease, or monetize your Personal or Project Data. Our business model is based purely on superior service and integration expertise.

    We share data only under these highly controlled circumstances:

    Vetted Partners

    With trusted, contractually bound service providers (e.g., manufacturers or specialized installation teams) who require data solely to complete a task on our behalf.

    Express Consent

    When you provide explicit, written consent for a specific, collaborative project (e.g., integrating your system with an interior design firm).

    Legal Necessity

    In the rare and absolute event required by law or to defend our legal rights against malicious parties.

    Your Rights

    Total Control Over Your Data.

    As a Cleub client, you retain absolute control over your information. We ensure a rapid and discreet process for all data requests.

    Access and Rectification

    You have the right to review, update, or correct the personal and project data we hold.

    Erasure (The Right to be Forgotten)

    You may request the deletion of your Personal Data, subject only to essential legal retention requirements for warranty and tax purposes.

    Communication Preferences

    You maintain the right to opt-out of all non-essential marketing and promotional communication.

    Security

    Infrastructure of Trust.

    We employ industry-leading security protocols to safeguard your data. Your information is protected by encryption, access controls, and continuous monitoring across all our systems.

    • •End-to-end encryption for all data in transit and at rest
    • •Multi-factor authentication for system access
    • •Regular security audits and penetration testing
    • •Secure data centers with 24/7 monitoring

    Contact Our Privacy Office

    For questions regarding our Privacy Policy, please contact our Chief Discretion Officer (CDO) directly.

    Chief Discretion Officer (CDO) / Privacy Office

    Email (Encrypted Preferred)

    privacy@cleub.com

    Phone (Direct Line)

    +91 9667603999

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